• Embedded Systems Administrator

    Job Location US-MA-Cambridge
    Posted Date 2 months ago(5/17/2018 4:03 PM)
    Requisition ID
    2018-3339
  • Overview

    Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 1,700 employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com.

     

    Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now www.draper.com/careers.

     

     

    Equal Employment Opportunity

    Draper is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer.   We understand the value of diversity and its impact on a high-performance culture.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.   

     

    Draper is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@draper.com.

    Responsibilities

    The Embedded Systems Administrator is a key member of a team supporting several small to medium sized dynamic research and development environments. They support software/hardware procurement and maintenance, asset management, service management and system updates.  The administrator will perform key logistics coordination, office technology organization and procurement of assets to support the needs of the projects.

     

    Essential Functions:

     

    Hardware and Software Procurement and Maintenance;

    • Work with management to build out a standard hardware and software service catalog.
    • Procure hardware for new projects based off the bill of materials listed in each of the E2s for the project bids. 
    • Maintain maintenance agreements for hardware that has been procured. Ensure software that has been purchased is tracked for renewal dates. 
    • Work with the engineers working on the program to understand what software packages are needed. 
    • Retrieve quotes from vendors and enter purchase requisitions for the particular program and see the purchase through until invoicing has been paid.

    Asset and Service Management;

    • Update the asset management database with information based off of the inventories collected manually.  It will include inputting the asset type, project use type, owners, locations and project numbers the computer or peripheral usage.
    • Create workflows to integrate into the IT Service Management solution including:
      • How to integrate the questions the helpdesk should be asking to triage the incident.  I.E. – Is this issue for a closed room, corporate network, or project enclave?
      • How to answer general questions for users; What is the SVN address for this network, who can reset my password, who can do a data transfer?
    • Ensure assets that should be managed by Embedded Systems are properly placed in the appropriate Active Directory Organizational Unit.
    • Resolve assigned service tickets within the proper SLA.  These will be longer term tickets that do not require immediate resolution, but require some resolution in a reasonable timeframe.
    • Parse through active service tickets that are unassigned; review the tickets and reassign to the proper service team including:
      • Tickets that should be assigned to the Embedded Systems support.
      • Tickets that the Embedded Systems support team have submitted but have not been assigned to any specific service group. 

    System Updates

    • Update the System image to incorporate changes from the configuration control board (when established) with new software or modifications to existing software.
    • Patch the system image with recently approved patches for the operating system and other applications.
    • Update the patching server (WSUS) and sync with the Upstream WSUS server.  Approve / Disapprove updates and download patches.  Run exports of the content to be used in offline environments.
    • Maintain the content on the group SharePoint site so all relevant procedures are kept relevant.

    Qualifications

    • Bachelor of Science in Information Technology, or a related field; can be substituted for and 2-4 years of relevant experience.
    • Must have and be able to maintain a Top Secret clearance.
    • General knowledge of government security publications.
    • One or more professional certifications such as CompTIA A+, Network+ or Security+ are preferred.
    • Vendor specific certifications from Cisco, Microsoft or Dell are preferred.
    • Experience with Windows operating systems preferred.
    • Excellent time management skills, and the ability to prioritize and multi-task.
    • Ability to work efficiently and independently with minimal supervision (i.e. self-motivated and willing to stretch to meet important deadlines).
    • Demonstrated project management abilities and/or aptitude.
    • Excellent written and verbal communication skills.

     

    Other Information:

     

    Special Notes

    Ability to obtain and maintain a government security clearance required. Only United States citizens can apply.

     

    Physical Requirements

    Extended use of computers, lifting and moving equipment up to 35lbs.

     

    Working Conditions

    Works in various research and development laboratories that require special training, certifications and procedures to be followed.

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